Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return request. Returns must be initiated within 30 days of receiving the product to qualify for a refund.
Return Process
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the reason for the return, and any relevant photos if applicable. Once we receive your request, we will provide you with further instructions on how to return your item. Please do not send your purchase back without contacting us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. It is important to report any issues within 7 days of receiving the item to ensure a smooth resolution.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. If you purchase a final sale item, please be aware that you will not be able to return it for a refund or exchange. Always check the product details before completing your purchase.